Most merchandise may be returned for a refund within 30 days of the original shipping date. Sale items purchased in the Outlet section are not eligible for return. As cushions are made-to-order items, only Whitewash cushions ordered with full price, non-special order merchandise are eligible for returns. All returns are subject to the following terms:
- Client must request a Return Merchandise Authorization (RMA#) prior to returning shipment.
- Authorized returns will be shipped at the buyer’s expense.
- Merchandise must be returned to our Production Facility located in Santa Fe Springs, CA. Our showrooms are not able to accept or process any returns or exchanges.
- In order to qualify for a refund, merchandise must arrive in perfect saleable condition, in its original packaging.
- Upon receipt of returned merchandise, Shop JANUS et Cie reserves the right to deny refund if the merchandise does not meet return policy requirements.
- Any paid freight or service charges are not refundable.
- Refunds will be made in the original form of payment.
- If an order is returned due to incorrect address or non-delivery, the client is responsible for all return freight charges and a restocking fee of 25%. Upon receipt of the refused delivery, we will issue a credit to your account less the applicable fees.
Please contact our Client Services team by filling in the Contact Us form
or caliing 877.70JANUS, to arrange returns and for any additional information.
Additionally, the following purchases are final sale and not eligible for return:
- Special order items
- All sale items
- Cushions ordered in fabric other than Whitewash
- Items purchased with designer net pricing